1. Where are you located and what do you sell?
The wholesale is located in Birkenwerder, near Berlin in Germany. We sell Body Piercing to all retailer all over the world.
2. How can I place order?
You can sign up an account at our website and place your order or contact the customer service by mail or phone.
3. Which languages do you speak?
We speak English and German.
4. Can I visit the wholesale?
Yes, you are welcome. You can contact our customer service for an appointment.
5. Do you have a printed catalog?
Our website is the fastest way to showcase our newest hot selling body jewelry products to the world. We upload nearly every day new items. That means a print catalogue can not be up to date as the shop.
Product and order
1. I can’t find the size or color I want. What should I do?
You can contact our customer service by email or phone for your question. We will check our stock and inform you soon.
2. What if the product I ordered is out of stock?
If this happen we will contact you for the delivery time or propose similar products as a substitute. We will not ship product substitutes without your prior approval.
3. Can I place an order below your MOQ?
No, our minimum quantity order is €100 (excluded back orders).
4. Can you provide images of products without your logo?
Yes, we can provide images of the products you ordered with our logo removed. Please contact our customer service team for additional information.
5. Can you make custom designs?
Yes, we have good connections to our factory partner; we can produce almost any sizes, colors and designs in Steel 316L, Titanium G23, Acrylic, PTFE and Silicone. The minimum order depends on material requested item. You can send us a sample for the best result. If there is no sample, please send detailed drawings with sizes. Please contact our customer service team for further information.
6. Can I order a product with another crystal color different from your website?
Yes, you can. The minimum order is 100 pcs only. You can choose any color from Preciosa or Swarovski crystal color charts. Please contact our customer service.
7. Can you also provide stone and gem jewelry?
No, we are concentrated on crystals and cubic zirconia.
8. What colors coating do you have?
We have PVD coating in black, 18k Gold, 18k Rose Gold, dark blue, light blue and rainbow. We also have full-colored coatings in white, black, red, yellow, pink, fuchsia, blue and green.
9. How will my order be packed?
Your order will be packed in labeled and barcoded bags with item number, specification, and quantity with bubble wrapped to ensure maximum security.
Shipping
1. Which logistics service do you use?
We ship only ship insured parcels with our shipping providers - as DHL or UPS. Up to an order value of €200 net, we will ship pastage free in Germany. Shippings costs for EU and other countries , please refer to our conditions: Payment and Shipment
2. How long does it take for my order to be delivered?
We ship orders which are in stock within 5-7 working days after the payment is cleared. Delivery time depends on the destination and logistics. All shipments will be insured shipped and can be tracked by number. The average shipping time for German deliveries is about 1-2 working days and to other countries around 4-7 working days.
3. What if I haven’t received the parcel more than a week?
Please contact our customer service team, we will immediately check with our logistics, and we also suggest you to ask the logistics at your side. You can see your shipment status always online with the help of the tracking number. Please check before shipment is going to leave the factory that billing and shipping address will be correct for an uncomplicated delivery.
4. What if I received a damaged package?
At first, please check if the carton package is broken, then you should take a photo of the carton package and send it to the logistics to ask for breakage claim. If the carton package is fine, please refer to our return policy.
Payment
1. How can I pay to my order?
You can pay by PayPal or Bank Wire.
Paypal: germany@magna-collection.com
Bank account at Berliner Volksbank:
IBAN: DE53100900002543694005
BIC: BEVODEBBXXX
Please make sure that you send the correct amount and use your order or invoice number for ref. Bank fees has to be paid by the customer.
2. Can I pay after I receive my order?
No, the payment should be paid before the order will shipped out.
Returns
1. What is your return policy?
If your item has a manufacturing defect in materials, workmanship or shipped in error, please notify us by email with photos of the product, labeled package, order number, SKU number and the quantity within 5 days of receiving the shipment. We will decide whether a return shipping is required.In case of justified complaints you can choose to be given a credit note or replacement of products with your next order.
Without our notification, goods return will NOT be accepted. When returning a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. We will not take any responsibility for lost or missing return shipments.If a customer returns merchandise that does not meet our conditions, we will not accept the return or the items will be sent back to the customer at their expense.